Shipping & Returns
Fill this in with your real policy before you take orders.
Shipping and returns terms form part of your contract with the customer, and India's consumer protection and e-commerce rules require clear, accurate disclosure. Publish the terms you will actually honour — don't copy another store's policy.
Shipping and returns terms form part of your contract with the customer, and India's consumer protection and e-commerce rules require clear, accurate disclosure. Publish the terms you will actually honour — don't copy another store's policy.
Shipping
Where we deliver
[List the areas/states/countries you ship to.]
Processing time
[How long before an order ships.]
Delivery time & charges
[Your couriers, delivery estimates, charges, and free-shipping threshold.]
Packaging
[How you pack glass jars to prevent leaks and breakage in transit.]
Returns & Refunds
Damaged or leaking jars
[What a customer should do if a jar arrives broken or leaking — and how quickly they must report it. Include what proof you need, e.g. a photo.]
Food returns
[Be plain: for food safety reasons, most sellers cannot accept opened food back. State your actual rule clearly rather than leaving it vague.]
Refunds
[How and when refunds are issued.]
This is a template, not legal advice. Have your final policy reviewed by a qualified professional for your jurisdiction.